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Terms and Conditions

Terms & Conditions


Please read our terms and conditions of ordering with Chelsea Flowers.

As a Florist in Solihull we will try our utmost to deliver your order as requested, but occasionally we may not stock certain flowers or colours at a particular time and therefore reserve the right to exchange or differ your chosen colour to the next best available. The more notice we have the more likely we are to be able to deliver your order as requested. We do not guarentee the order to look exactly as the photograph you have ordered from as this is only a guide and to give you ideas.

We will guarentee the same day delivery if you order by 12pm. If your order is after this time the we will do our best but it will most likely be the next working day. Our opening days are Monday through to Saturday lunchtime. We are closed on Sundays so there will be no deliveries on this day.

If you are ordering funeral flowers we do need at least 24hrs notice to guarantee a timed delivery. We need the name of the deceased and the delivery address.

For details of our delivery charges and conditions please read our page DELIVERY CHARGES

Confirmation of order

When we receive your order we will send you confirmation via email. If at any time you need to contact us please email us via the contact us page or telephohe or fax us on 0121 744 1688

Privacy Policy

We will never share your personal information with third parties. All payments are made through Sagepay secure server. For your security we do not retain payment details on our systems after an an order has been processed.